Covenant Terms of Sale

These terms were last updated on January 22nd, 2026.

THESE TERMS OF SALE ("TERMS") CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THESE TERMS CAREFULLY.

What's in these Terms?

Customer Support
Prices
Shipment
Delivery
Order Statuses
Returns, Refunds, Exchanges, and Replacements
Erroneous Charges
Notifications
Chargeback Claims

Credit Cards
Subscriptions
Payment Information

Subscription
Changes
Additional Features
Subscription Term
Customer Responsibilities
Product Releases
Promotional & Exclusive Items

General
Third-Party Products and Manufacturers

Limitation of Liability
Dispute Resolution and Binding Arbitration
Waiver of Jury Trial and Class Actions

Governing Law and Jurisdiction
No Waivers
Severability
Notices to You
Notices to Us

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

By placing an order for products from this website, you confirm that you are of legal age to enter into this agreement, and you accept and are bound by these terms. You may not order or obtain products from this website if you (a) do not agree to these terms, (b) are not of legal age to form a binding contract, or (c) are prohibited from accessing or using this website or any of this website's contents, goods by applicable law.

The terms and conditions set forth in these Terms apply to the purchase and sale of products through www.fulfilled.teamcovenant.com (the "Site"). These Terms are subject to change by Covenant TCG, Inc. (referred to as "us," "we" or "our" as the context requires), without notice and at our discretion.

These Terms are an integral part of the Terms of Use that apply generally to your use of the Site. Our Privacy Policy governs the processing of all data collected from you in connection with your purchase of products through the Site. Collectively, these Terms, the Terms of Use and the Privacy Policy form an agreement between you and us (the "Agreement"). The Agreement governs your use of the Site and purchase of products through the Site, as well as other aspects of our relationship with you. By using the Site, you agree to be bound by the Agreement. Please read these Terms carefully.

1. Orders

You may use the Site to purchase products from us (an "Order"). By placing an Order on the Site, you are making an offer to buy products from us subject to these Terms; however, your Order must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept your Order at our sole discretion. In addition, you acknowledge that you understand and agree to the following:

a. Customer Support. If you have questions or concerns regarding an Order, navigate to the Orders page of your account and click 'View details' or 'View and modify' on the related Order. On the page for the Order, click the 'Contact support' button to contact us about that Order. We do not promise or guarantee specific response times for communications submitted through the Site, but we will respond as fast as we reasonably can. Our response times are typically less than one (1) business day.

b. Prices. All prices, discounts, and promotions posted on the Site are subject to change. The price charged for a product will be the price in effect at the time the charge occurs. You will receive a notification per the settings in your account any time a price changes before a charge occurs. Posted prices do not include taxes or import fees unless otherwise stated. We strive to display accurate prices on the Site; however, we may occasionally make inadvertent errors related to pricing and availability. We reserve the right to correct any such errors at any time and to cancel any Orders due to such errors.

c. Shipment. We will arrange for shipment of the products to you according to the specific delivery options chosen by you at the time of your Order. You will pay all shipping and handling charges specified with your Order during checkout. Title and risk of loss pass to you upon our transfer of the Order to the applicable shipping service. Shipping and delivery dates are estimates only and cannot be guaranteed by us. We are not liable for any delays. Orders will ship according to the timeline listed at the time you are charged for an Order. If an Order doesn’t ship within the timeframe listed, notice will be provided to you per the Notifications settings in your account.

d. Delivery. We use third-party shipping services, primarily the United Parcel Service ("UPS") when free shipping is offered and occasionally the United States Postal Service (“USPS”) to ship Orders. You assume full responsibility for your Order’s shipment after we tender it to the applicable shipping service. We do not assume any responsibility for Orders after they are shipped, including any damaged, lost, late, or otherwise missing packages shipped through third-party shipping services. See below for more information on how we handle lost and damaged shipments. After we tender an Order to the applicable shipping service, Orders are typically delivered within two to four (2-4) business days for domestic (U.S.) shipments and within one to three (1-3) weeks for international (non-U.S.) shipments. All time frames relating to the shipping and delivery of Orders are provided by third-party shipping services and are estimates, not guarantees. Orders marked as delivered through their tracking will be considered fulfilled.

e. Order Statuses.

Below are the statuses an Order can have in your Account and a description of each status.

Reserved. You have placed an Order for the products listed, but have yet to be charged for the Order. Orders with this status can be modified or cancelled by visiting the Order page on your account and clicking the 'View and modify' button on the Order. The credit card you have on file will be charged 2-5 weeks before the Order is expected to ship. Prices of any items in a Reserved Order are subject to change until you are charged. If the expected charge for a Reserved Order changes, you will be notified per the settings in your account at least three (3) business days before the charge would take place.

Paid. You have paid for the Order, but it has yet to enter fulfillment. Orders in this status can be modified or cancelled by visiting the Order page on your account and clicking the 'View and modify' button on the Order. Once an Order has this status, the credit card fees associated with the Order have been paid by us to our credit card processor and are irrecoverable when you select to cancel or modify the Order.

Processing. Your Order has entered the fulfillment process. Orders in this status cannot be modified or cancelled via your account. You can contact us to attempt to modify or cancel the Order, but that may not be possible. If it is possible, there may be related fees.

In Transit. Your Order has been tendered by us to a fulfillment service and is on the way to you. Orders with this status cannot be modified or cancelled.

Delivered. Your Order has been delivered according to the carrier.

Complete. Your Order was marked as delivered by the carrier or shipped more than thirty (30) days ago and is no longer guaranteed to be serviceable.

Payment failed. We attempted to charge the card you have on file for a Reserved Order and the payment failed. You can manually attempt to fix the failed payment through your account. We will automatically attempt to charge the card on file for the Order once a day for seven days. If the payment is not received after the seventh day, the Order will automatically be cancelled.

Cancelled. Your Order has been cancelled.

f. Returns, Refunds, Exchanges, and Replacements. Unless otherwise provided in these Terms, all cancellations, returns, refunds, exchanges, replacements, other corrections, or modifications to an Order will be at our sole discretion and may include additional costs to you. Shipping and handling expenses and credit card fees already paid are typically not refundable or covered by insurance. All refunds will be credited back to the payment method that was used to place the Order. Refunds generally take one (1) to five (5) business days to appear on a credit or debit card statement.

g. Erroneous Charges. If you have been overcharged or charged incorrectly, contact us immediately by going to your Account and click the 'View Details' or 'View and Modify' button on the related Order. We will work with you to resolve the situation according to these Terms. Additionally, you authorize us to make an additional charge to your Account if you were under-charged (as determined by us) for any Order.

h. Notifications.You will be notified with status updates about each Order based on the 'Notifications' settings within your Account. You may also receive other digital communications from us in connection with your Order, and you expressly consent to receive such notifications as we determine at our discretion. By default, you will receive email notifications. If you enable text-based notifications, you authorize Covenant to send text messages with Order and Account updates, and other information.

i. Chargeback Claims. If you submit or threaten a chargeback claim on any Order, we reserve the right to hold any of your pending or future Orders until that dispute is resolved. If you submit a chargeback, you forfeit all rights to any promotional offering (eg. free shipping) included with that Order. This may result in additional fees (eg. the cost of paying for shipping for an Order that included promotional 'free shipping').

You will have one hundred and eighty (180) days from the time of being denied a chargeback by your financial institution to pay any additional costs. If you fail to pay these costs within (180 days) of us providing notice of any additional costs, your Order will be considered fulfilled.

You further authorize us to determine the legitimacy of any chargeback at our discretion according to these Terms. You agree that the only “legitimate” claims for a chargeback related to your Account shall be those due to negligent errors and omissions by us and that in any dispute concerning a chargeback you shall bear the burden of proving such negligence; otherwise, we shall enjoy a presumption and the full benefit of any doubt that all charges to your Account are legitimate. If you win a chargeback claim against us, regardless of the reason or circumstances, you agree to return and provide proof of return shipping for any items you previously received that are in any way related to the chargeback within five (5) business days after the chargeback dispute is finalized. All items returned to us shall be in the condition specified above under returns.

j. Promotional Items. From time to time, we offer promotional items with Orders. These items are not the product being sold and have no independent value. In addition, these items are not covered by shipping insurance and we are not responsible for them if they are lost or damaged. If a promotional or exclusive item is lost or damaged during shipment, contact us immediately. While we are not required to replace any such lost or damaged item, we will do what we reasonably can to get to you the promotional or exclusive item that you expected to receive with your Subscription.

k. Product Releases. We are not responsible for the timing and release of the products. As such, if the release of a product is altered or delayed by the manufacturer, publisher or distributor after a charge has been initiated, your Order will remain pending until the release of the product in question.

2. Payment Terms

Terms of payment are within our sole discretion and, in general, payment must be received by us before we accept an Order. We accept most major credit cards. If you pay by credit card, you represent and warrant that (i) the credit card information you provide to us is true and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your Order.

a. Credit cards. You authorize us to charge your credit card or another authorized payment method that is accepted by us (“Account”) for the total amount of your Order. You further authorize us to use a third party to store your payment information and process payments. You consent to the disclosure of your payment information to that third party.

b. Reserved Orders. You authorize us to charge the payment method on your Account for any Reserved Order up to five (5) weeks prior to the week we expect to ship the Order to you. If your charge will be more than two-thousand five-hundred US dollars (USD 2,500 or more), we reserve the right to charge you up to eight (8) weeks prior to the week we expect to ship the Order to you.

c. Payment Information. You will keep your contact information, billing information, shipping information, and Account information (where applicable) up to date. All payment obligations are non-cancellable and all amounts paid are non-refundable, except as specifically provided in these Terms. All fees are due and payable in advance.

3. Subscription Services

As part of the services that we provide through the Site, we may offer Subscriptions that enable you to have us automatically create Reserved Orders for certain products on recurring basis (each, a “Subscription” and collectively, the “Subscription Services”), as further described on the Site. We may offer and cancel these Subscriptions or the Subscription Services from time to time at our discretion.

a. Subscription. You agree that by activating a Subscription, you expressly authorize us to create Reserved Orders for products on a recurring basis on your behalf.

b. Changes. We may change any Subscription or the Subscription Services from time to time at our discretion, including by adding or deleting products and services that are included. However, we will not make changes to a Subscription or the Subscription Services that materially reduce the benefits provided to you during the Subscription Term without providing notice to you.

c. Additional Features. You may subscribe to additional features of the Subscription Services by signing up for additional Subscriptions.

d. Subscription Term. The term of the Subscription Services will begin on the date you activate a Subscription and will not end until you deactivate the Subscription or if your authorized payment method is declined and you fail to update your payment information in a timely manner (the “Subscription Term”). You may deactivate any Subscription at any time by changing your Subscription settings through the Site. We may cancel a Subscription or stop offering the Subscription Services at any time. Upon termination of a Subscription, we will immediately stop creating new Reserved Orders; however, deactivating a Subscription will not cancel any Order previously created from the related Subscription.

e. Customer Responsibilities. You will keep your contact information, shipping information, billing information and payment information up to date. You may make changes to your Subscription using the resources available on the Site. Any changes to your Subscription will only be effective after it is received, processed and entered in our system, and such change will not be effective as to any prior charge. If you receive a notification that your authorized payment method was declined or your payment was not received, it is your responsibility to update your payment information in a timely manner or you risk forfeiting your rights and benefits under the Subscription, including without limitation any product included with the Subscription.

4. Manufacturer's Warranty and Disclaimers

a. General. Except as expressly stated herein:

ALL PRODUCTS AND SERVICES OFFERED THROUGH THE SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

b. Third Party Products and Manufacturers. We do not manufacture all products offered on our Site, and the availability of products through our Site does not indicate an affiliation with or endorsement of any such product (“Third Party Products”) or manufacturer (“Third Party Manufacturers”). Accordingly, we do not provide any warranties with respect to the Third Party Products offered on the Site. However, such products may be covered by the applicable Third Party Manufacturer's warranty. To obtain warranty service for defective Third Party Products, please follow the instructions included in the Third Party Manufacturer's warranty.

YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF A THIRD PARTY MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

5. Limitation of Liability, Arbitration, and Waivers

a. Limitation of Liability.Except to the extent prohibited by law and with respect to (i) liability resulting from our gross negligence or willful misconduct or (ii) death or bodily injury resulting from our acts or omissions:

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU ORDERED THROUGH THE SITE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

b. Dispute Resolution and Binding Arbitration. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION IN TULSA, OKLAHOMA. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or these Terms are void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. We will be responsible for paying any individual consumer's arbitration fees. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. Notwithstanding the provisions of this section to the contrary, you may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days after your purchase. Any arbitration or small-claims court proceeding pursuant to this section will be limited solely to your individual dispute or controversy. You agree to arbitration on an individual basis. In any dispute, NEITHER YOU NOR COVENANT TCG, INC. WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

c. Waiver of Jury Trial and Class Actions. YOU AND COVENANT TCG, INC. AGREE TO GIVE UP AND HEREBY WAIVE ANY RIGHT TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

6. Miscellaneous

a. Governing Law and Jurisdiction. The Site is operated from the United States. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of Oklahoma.

b. No Waivers. Any failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of the party charged with such waiver.

c. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

d. Notices to You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site, or (iii) sending a text message to a phone number you provide. Notices sent by email and text message will be effective when we send the email. Notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

e. Notices to Us. To give notice to us under these Terms, you may contact us by: (i) email to fulfilled@teamcovenant.com; or (ii) personal delivery, overnight courier, or registered or certified mail to Covenant TCG, Inc., 1636 E 6th St, Tulsa, Oklahoma 74120. Notices provided by personal delivery will be effective immediately. Notices provided by email, facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

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